Post by account_disabled on Jan 22, 2024 1:15:05 GMT -7
By directing incoming calls to a specific employee or department, you save the client's time. And Ringostat saves your time by simplifying telephony settings. We’ll tell you why working with the “Employee” and “Department” entities is much simpler and more convenient than with “nameless” SIP accounts. And how to configure and apply these sections in your project. Reading time 12 minutes Entity "Employee" Why do we need the Employees entity? See how certain employees interact with messages Transfer calls between colleagues using Ringostat Smart Phone Easily set up voice menu and call forwarding Convenient internal communication Logical connection of “Employee” entities in Ringostat and CRM How to set up the “Employees” section Entity "Department" Why is the “Department” entity needed? Easy setup of call forwarding and voice menu Transferring a call between departments in Ringostat Smart Phone How to set up the “Department” section conclusions Entity "Employee" Companies that use digital telephony for communication assign a personal SIP account to each manager - an account in the virtual telephone network.
This allows Fax Lists you to receive and make calls over the Internet regardless of location. SIP accounts, even those assigned to specific company employees, look like a set of characters. Before creating a forwarding chain, you have to remember what accounts managers work under. Or come up with the same type of names for everyone, “encrypting” names, positions, departments in them - so as not to get confused. In a word, all this is not very convenient. The goal of the Employees entity is simplicity and ease of use. Take the time to create a list of employees once, and you will be able to see the names and positions of your managers in the future: call and message log; in the Ringostat Smart Phone interface - to quickly transfer a call to a colleague; forwarding and voice menu schemes; employee performance reports.
Employees This is what the list of employees looks like in our own project Why do we need the Employees entity? Let's look at simple examples of how using the new entity simplifies the work of executives and managers. See how specific managers work with calls After you fill out the “Employees” section, linking all SIP accounts to specific managers, the call log will become more informative and understandable. Instead of a set of characters, you will see the real names and surnames of managers who made calls or received incoming calls. You won’t have to remember who works under the SIP account “sasha123_site.com” - Alexander Vasilyevich from the sales department or Sasha Semenova from the accounting department. Names of managers in the call log Names of managers in Call Log 2.0 The responsible manager is recorded in the call log report: when the manager answers an incoming call; when determining the “Category” and “Value” tags of a call - after the end of the conversation; when saving a comment.
This allows Fax Lists you to receive and make calls over the Internet regardless of location. SIP accounts, even those assigned to specific company employees, look like a set of characters. Before creating a forwarding chain, you have to remember what accounts managers work under. Or come up with the same type of names for everyone, “encrypting” names, positions, departments in them - so as not to get confused. In a word, all this is not very convenient. The goal of the Employees entity is simplicity and ease of use. Take the time to create a list of employees once, and you will be able to see the names and positions of your managers in the future: call and message log; in the Ringostat Smart Phone interface - to quickly transfer a call to a colleague; forwarding and voice menu schemes; employee performance reports.
Employees This is what the list of employees looks like in our own project Why do we need the Employees entity? Let's look at simple examples of how using the new entity simplifies the work of executives and managers. See how specific managers work with calls After you fill out the “Employees” section, linking all SIP accounts to specific managers, the call log will become more informative and understandable. Instead of a set of characters, you will see the real names and surnames of managers who made calls or received incoming calls. You won’t have to remember who works under the SIP account “sasha123_site.com” - Alexander Vasilyevich from the sales department or Sasha Semenova from the accounting department. Names of managers in the call log Names of managers in Call Log 2.0 The responsible manager is recorded in the call log report: when the manager answers an incoming call; when determining the “Category” and “Value” tags of a call - after the end of the conversation; when saving a comment.